Goettl Air Conditioning has experienced highs and lows throughout the life of the business up to this point. For one thing, even though Goettl has already lost a third of its client base, there have been some additional firings done on the project. Ken Goodrich has fired the president of the company, the service manager, the general manager, operations manager, and 17 other workers. This was part of the overhaul and makeover of the company. Goodrich want to change the focus of the company to customer service. He has also had the service providers return to hundreds of AC installations in order to follow up on them and make sure everything is working okay.
Ken Goodrich has implemented a new procedure of customer service. This has made a huge difference in how well the company does. This new procedure would have service providers take a picture of their installation for proof. They would also send the picture to management where Ken Goodrich would look over each installation himself before he determines whether he approves of the job or not. There is also a checklist that he uses to determine whether or not the job is complete or not. He makes sure that he tells his employees everything so that they will have the confidence to do their next job.
The staff is very happy about the new installation procedure. One of the reasons is that Ken Goodrich is a consistent person who makes it clear on what he expects. He will let people know if there is anything off on the installation job. He will also tell the people what he likes about the job that they have done. Therefore, the employees that are working with the company are encouraged to continue their work. As a result, Goettl has experienced a huge change for the better.
Let’s face it, summer is hot in most places in the U.S. However, it is even hotter in the desert. Goettl Air Conditioning is here to help keep you cool this summer with excellent air conditioning services along with 24/7 customer service for all your air conditioning needs. They can also check your air quality in home and can leave you with cleaner, fresher air by cleaning your ducts or installing humidifiers or other services that may be needed.
In the heat of summer we also have to be concerned about our pets getting overheated. Goettl Air Conditioning has some tips on keeping your pet cool this summer. One thing they highly recommend is hydration. Keeping water available for your pet is very important during the summer months. Another thing they recommend is keeping your pet’s hair cut short to avoid them getting too hot. Also, watch those paws on pavement. Pets don’t wear shoes like we do and they can suffer extreme burns to their little paws during the summer months just by walking on pavement or sidewalks. A kiddie pool is a great way to keep your dog cool in the summer also.
It’s obvious that Goettl Air Conditioning cares about you and your pets and they want to see you both stay cool this summer.